Organizer Terms

1. Who can be an organizer

To create events and sell tickets through Matter Tickets, you must:

• Be at least 18 years old, or have the legal authority to enter into binding contracts on behalf of an organization
• Complete Stripe's identity verification and onboarding through Stripe Connect before receiving any payouts
• Provide accurate registration information, including your legal name, address, and tax identification number if requested
• Not be subject to any government sanctions, export restrictions, payment processor prohibition lists, or terminated merchant databases (such as Mastercard MATCH or Visa TMF) that would prevent us from lawfully processing your transactions
• Not be located in or a national or resident of any country subject to applicable trade embargoes or sanctions

We may require you to provide additional verification documents before activating your organizer account or releasing funds, including government-issued identification, proof of business registration, or bank account information. You must provide this information accurately and promptly, and keep it up to date.

We reserve the right to decline, suspend, or revoke organizer status at our discretion, including where we are unable to verify your identity, where your account poses a risk to attendees or to the Platform, or for any other reason.

2. Your responsibilities as an organizer

Matter Tickets is a marketplace — we do not co-host, co-produce, or co-organize your events. Any claim by an attendee, venue, regulator, or third party arising from your event is your responsibility, not ours. You are solely responsible for:

• The accuracy and completeness of all event information you publish, including dates, times, locations, descriptions, and ticket prices
• Obtaining all permits, licenses, and authorizations required to hold your event — including venue permits, entertainment licenses, alcohol service licenses, and any other regulatory approvals — before selling tickets
• Maintaining those licenses and permits throughout the promotion and sale period of your event
• Complying with all applicable local, state, and federal laws, including those governing public gatherings, fire safety, occupancy limits, alcohol service, accessibility, and sales tax
• Delivering the event substantially as described in your listing
• Communicating promptly and clearly with attendees about any changes, delays, or cancellations
• Validating tickets using the official Matter Tickets check-in tools
• Ensuring the safety and security of attendees at your event to the extent required by law and applicable venue agreements

We are not liable for and do not indemnify you against any claims, fines, penalties, or losses arising from your failure to obtain required permits or comply with applicable law. Providing evidence of required licenses upon our request is a condition of continued organizer access.

3. Prohibited events and conduct

You may not use the Platform to list, promote, or facilitate:

• Events that are illegal under any applicable local, state, or federal law
• Events that take place in countries or territories subject to applicable trade sanctions or embargoes
• Events that promote discrimination, hate speech, harassment, or violence toward any individual or group
• Events designed to deceive, defraud, or mislead attendees
• Events where any portion of ticket revenue is intended for a prohibited, sanctioned, or unlawful purpose
• Unlawful gambling or wagering activities
• Any fraudulent or criminal transaction

You also may not use the Platform to:

• Collect sensitive attendee information — including government ID numbers, Social Security numbers, financial account numbers, payment card numbers, health or medical information, or biometric data — through the Platform without a lawful basis and explicit, informed attendee consent
• Send unsolicited commercial communications to attendees beyond what is reasonably necessary to manage their tickets or communicate about the specific event they registered for
• Share, sell, or rent attendee personal information to third parties for marketing or commercial purposes
• Use attendee contact information for any purpose unrelated to the event they purchased tickets for
• Impersonate another organizer, person, business, or brand

4. Fees and payouts

Creating an account and listing events is free. When tickets are sold, a service fee is charged to the buyer on top of your stated ticket price — you receive your full ticket price with no deduction from us. The Matter Tickets service fee is 2.1% of the order subtotal plus $1.29 per ticket. Stripe's payment processing fee (2.9% + $0.30 per transaction) is also charged to the buyer and shown in the full fee breakdown at checkout.

Payouts are handled entirely through Stripe Connect. You must complete Stripe's identity verification and onboarding before any funds can be released to your bank account. Payout timing is determined by Stripe's standard schedule and your bank's processing times — not by Matter Tickets. We are not liable for delays caused by Stripe, your bank, failed verification, or any other circumstances outside our control.

We authorize Stripe to share your registration and transaction information with payment processors, acquiring banks, and verification agencies as necessary to process your payouts. You authorize us to do the same.

We reserve the right to withhold, delay, or reverse payouts if we have reasonable grounds to suspect fraud, chargeback risk, a violation of these terms, or if required by law or Stripe's policies. Withheld funds will be released once the relevant matter is resolved to our satisfaction.

5. Refunds and cancellations

You set your own refund policy for each event. Your refund policy must be clearly stated in your event listing before tickets go on sale. If no refund policy is specified, the default is no refunds. You must administer refunds in accordance with your stated policy.

Event cancellation. If you cancel an event, you are responsible for refunding all ticket holders in full. Matter Tickets will facilitate refunds through Stripe, but the funds come from your Stripe Connect account balance. If your balance is insufficient to cover all refunds, you remain obligated to make attendees whole and must deposit sufficient funds to cover the shortfall.

Event postponement. If you postpone an event to a new date, you must notify all ticket holders promptly. Attendees who cannot attend the rescheduled date must be offered a full refund unless your stated refund policy provides otherwise. Failure to offer refunds for postponed events may result in account suspension.

Material changes.A "material change" to an event includes a change in venue, a change in date or time of more than 24 hours, a significant change in the lineup or program, or any other change that a reasonable attendee would consider fundamental to their decision to purchase a ticket. If you make a material change, you must notify ticket holders promptly and offer refunds to those who request them.

Chargebacks.If an attendee successfully disputes a charge with their card issuer, Stripe will deduct the disputed amount plus any associated chargeback fees from your Stripe account balance. We are not responsible for chargeback losses. You agree to cooperate with us and with Stripe in responding to disputes, and to provide any documentation we request within the timeframe required by Stripe's dispute process. Repeated chargebacks may result in account suspension or termination.

Our service fee is non-refundable except where an event is fully cancelled and all attendees are refunded.

6. Force majeure

If an event is cancelled or cannot be delivered due to circumstances genuinely beyond your reasonable control — including natural disasters, government orders, public health emergencies, acts of war, or venue closure — you must notify attendees and Matter Tickets as soon as practicable and in any case within 48 hours of becoming aware of the circumstance.

Even in a force majeure situation, your obligation to refund ticket holders for a cancelled event is not automatically waived. Whether refunds are required will depend on your stated refund policy, applicable consumer protection laws, and the specific circumstances. We encourage organizers to treat attendees fairly in these situations. Matter Tickets is not liable to you for any loss of revenue arising from a force majeure cancellation.

7. Attendee data

When attendees purchase tickets to your events, we collect personal information on your behalf — typically name and email address. With respect to that data, you act as the data controller and we act as a data processor. You agree to handle attendee personal information in accordance with our Privacy Policy and all applicable data protection and privacy laws.

You may use attendee contact information solely to communicate about the specific event they purchased tickets for — including confirmations, logistics, and updates. You may not use it for unrelated marketing without the attendee's separate, explicit opt-in consent; share it with third parties for commercial purposes; or retain it longer than is reasonably necessary after the event concludes.

If you receive a request from an attendee to access, correct, or delete their personal information, you must notify us at hello@mattertickets.com promptly so we can assist in fulfilling that request.

8. Your content

You retain ownership of the content you post in your event listings, including event names, descriptions, photos, logos, and other materials ("Host Content"). By publishing an event, you grant Matter Tickets a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, and promote that Host Content for the purpose of operating and marketing the Platform — including featuring your event on our homepage, in emails to attendees, in search results, and on social media. This license ends when you remove the content or delete your account, except where content has already been incorporated into published promotional materials.

You represent and warrant that you own or have all necessary rights to all Host Content you post — including any images, logos, music, and descriptions — and that posting it does not infringe any third party's intellectual property, privacy, publicity, or other legal rights.

We may remove Host Content that we believe, in our sole discretion, violates these terms, applicable law, or that could expose Matter Tickets or users to harm or liability. We will attempt to notify you when we remove content, but are not required to do so in urgent cases.

9. Taxes

You are solely responsible for determining, collecting, reporting, and remitting all taxes applicable to your ticket sales and events, including any applicable sales tax, use tax, VAT, GST, amusement tax, or other levies. Matter Tickets does not collect or remit taxes on your behalf unless required to do so by applicable law.

We may request your tax identification number and may report transaction information to tax authorities as required by law, including IRS Form 1099-K reporting for organizers who meet applicable thresholds. You are responsible for maintaining accurate records of all transactions processed through the Platform for tax purposes.

10. Representations and warranties

Each time you publish or update an event listing, you represent and warrant to Matter Tickets and to your attendees that:

• You have the full legal authority to create, promote, and sell tickets to the event
• All information in your event listing is accurate, complete, and not misleading
• You hold, or will hold before the event takes place, all permits, licenses, and legal authorizations required by applicable law
• The event does not violate any applicable law, regulation, or these terms
• You will deliver the event substantially as described in the listing
• You are not a prohibited host as described in Section 1
• You have the right to grant Matter Tickets the content license described in Section 8

11. Indemnification

You agree to defend, indemnify, and hold harmless Matter Tickets and its officers, directors, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your events; (b) your Host Content or other content you submit; (c) your violation of these Organizer Terms, our general Terms of Service, or any applicable law or regulation; (d) your handling of attendee data; (e) any chargeback, fraud, or payment dispute related to your account; (f) any claim by an attendee arising from your failure to deliver or materially change an event; or (g) your failure to obtain required permits or licenses. This indemnification obligation is not limited by any liability cap in these terms and survives termination of your account. We will notify you of any claim subject to this obligation and may, at our option, assume control of the defense.

12. Disclaimers and limitation of liability

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO WARRANTIES REGARDING PLATFORM UPTIME, TICKET SALES VOLUMES, OR THE SUCCESS OF YOUR EVENTS. WE ARE NOT RESPONSIBLE FOR LOST REVENUE, LOST ATTENDEES, OR ANY OTHER LOSSES RESULTING FROM PLATFORM OUTAGES, TECHNICAL ISSUES, OR DECISIONS WE MAKE REGARDING YOUR ACCOUNT OR CONTENT.

TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING OUT OF THESE ORGANIZER TERMS SHALL NOT EXCEED THE TOTAL FEES ACTUALLY RECEIVED BY US FROM TRANSACTIONS ON YOUR ACCOUNT IN THE THREE MONTHS PRECEDING THE CLAIM. WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR REVENUE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION DOES NOT APPLY TO OUR OBLIGATION TO REMIT EVENT PROCEEDS OWED TO YOU.

13. Suspension and termination

We may suspend your organizer access, remove event listings, or withhold funds immediately and without prior notice if we determine that:

• You have violated these Organizer Terms or our general Terms of Service
• Your account shows signs of fraud, deceptive activity, or abuse
• An event you have listed poses a risk to attendee safety or well-being
• We are required to act by applicable law, court order, or payment processor rules
• Your Stripe Connect account is suspended, terminated, or unable to process payments
• You have failed to provide required registration information within a reasonable time after our request
• Repeated chargebacks or disputes suggest systemic issues with your account

In less urgent situations, we will attempt to give you reasonable notice and an opportunity to remedy the issue before taking action. You may appeal a suspension by contacting us at hello@mattertickets.com with a written explanation. We will review your appeal and respond within a reasonable time, though we are not obligated to reinstate your account.

Termination of your account does not relieve you of your obligation to fulfill events for which tickets have already been sold, to process required refunds, or to satisfy any outstanding chargeback or debt obligations.

14. Changes to these terms

We may update these Organizer Terms at any time. We will provide at least 14 days' notice of material changes by email to your registered address or by a notice in your organizer dashboard. Non-material clarifications take effect immediately. Continued use of the Platform after the effective date of any change constitutes your acceptance of the updated terms. If you do not agree to the updated terms, you must stop listing events and may close your account.

15. General

Entire agreement. These Organizer Terms, together with our Terms of Service and Privacy Policy, constitute the entire agreement between you and Matter Tickets with respect to your activities as an Organizer.

Governing law and disputes. These Organizer Terms are governed by the laws of the State of Alabama. All disputes are subject to the binding arbitration agreement, class action waiver, informal resolution requirement, and opt-out right set out in Section 17 of our Terms of Service, which is incorporated here by reference and applies equally to your use of the Platform as an Organizer.

Assignment. You may not assign your rights or obligations under these Organizer Terms without our prior written consent. We may assign these terms to a successor entity without your consent.

Severability. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions will continue in full force.

No waiver. Our failure to enforce any right is not a waiver of that right.

Survival. Sections 7 (Attendee data), 9 (Taxes), 11 (Indemnification), 12 (Disclaimers and limitation of liability), and 13 (Suspension and termination) survive termination of your account.

16. Contact

Questions about these terms or your organizer account? Email us at hello@mattertickets.com.