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Terms of Service

Last updated: May 30, 2026

1. Acceptance of terms

By creating an account, browsing, or otherwise using mattertickets.com ("the Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree to these Terms in their entirety, you must not use the Platform.

The Platform is operated by Matter Tickets LLC ("Matter Tickets," "we," "our," or "us"), a company registered in Alabama. These Terms form a binding legal agreement between you and Matter Tickets.

We may update these Terms at any time. Material changes will be communicated by updating the date at the top of this page, by email, or by a notice on the Platform, and will take effect 14 days after notice. Non-material clarifications take effect immediately. Continued use of the Platform after any changes take effect constitutes your acceptance of the updated Terms.

2. Definitions

As used throughout these Terms:

  • "Platform" means the mattertickets.com website, any related mobile applications, APIs, and associated services.
  • "Organizer" means any user who creates event listings and sells tickets through the Platform.
  • "Attendee" means any user who purchases or holds a ticket to an event listed on the Platform.
  • "Content" means any text, images, descriptions, data, or other materials posted to or transmitted through the Platform.
  • "Site Content" means all materials, graphics, editorial content, design, formatting, and functionality created by or belonging to Matter Tickets.
  • "Host Content" means event listings, descriptions, images, and other content submitted by Organizers.

3. Our role as a marketplace

Matter Tickets is a technology marketplace that connects event organizers with attendees. When you purchase a ticket, your transaction is directly with the Organizer — Matter Tickets is not a party to that agreement and is not the event organizer, promoter, or seller of record. We facilitate the transaction but bear no responsibility for the Organizer's failure to deliver a promised event or experience.

Organizers are solely responsible for ensuring their events comply with all applicable laws and regulations, including licensing, permits, venue requirements, safety rules, alcohol service regulations, fire codes, and accessibility requirements. Matter Tickets does not verify, endorse, or guarantee any event listing.

Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship between you and Matter Tickets.

4. Your account

You must be at least 13 years old to create an account. By creating an account, you represent that you meet this requirement and that you have the legal capacity to enter into a binding agreement.

You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account, including activity by anyone you allow access to it. You agree to notify us immediately at hello@mattertickets.com if you discover or suspect any unauthorized access to or use of your account.

You agree to provide accurate, current, and complete information when registering, and to keep that information up to date. We may suspend or terminate accounts where registration information is found to be false, inaccurate, or materially misleading.

You may not sell, transfer, or assign your account to any other person or entity. We reserve the right to refuse registration or cancel any account at our discretion, including for security, fraud prevention, or legal compliance reasons.

5. Electronic communications

By creating an account, you consent to receive communications from us electronically, including by email. These communications may include transactional messages (ticket confirmations, receipts, QR codes), account notices, and — where you have opted in — updates about events and platform features. Transactional messages are necessary for the operation of the service and cannot be opted out of while your account is active.

6. Ticket purchases

All ticket sales are final unless the Organizer explicitly offers refunds, or the event is cancelled or materially changed. Refund terms for individual events are set by the Organizer and displayed on the event listing before purchase. If an event listing does not specify a refund policy, the default is no refunds.

A service fee is added to each ticket purchase. This fee is charged to you as the buyer, on top of the Organizer's ticket price. A portion of every service fee goes toward community impact programs, including food banks and classroom supply funds. The full fee breakdown, including Stripe's payment processing fee, is shown before you complete your purchase.

Our service fee is non-refundable except in the case of a verified event cancellation where the Organizer has failed to deliver the event.

If a ticket is refunded, cancelled, or otherwise invalidated, it becomes void and may not be used for entry. Organizers are required to validate tickets using the official Matter Tickets check-in tools. We are not liable for entry being denied because a ticket was refunded, transferred, or invalidated by the Organizer.

Ticket transfers between attendees are permitted only where the Organizer has expressly enabled this option. Resale of tickets at a price above face value ("scalping") is prohibited without the Organizer's explicit written permission.

7. Assumption of risk

Attending live events carries inherent risks, including but not limited to physical injury, illness, exposure to communicable disease, property loss or damage, and acts of other attendees. By purchasing a ticket and attending an event, you voluntarily assume all such risks to the fullest extent permitted by law.

Matter Tickets is not liable for any injury, illness, loss, or damage arising from your attendance at any event listed on the Platform, regardless of whether such harm results from the acts or omissions of the Organizer, venue, other attendees, or any other party.

8. Event organizer obligations

If you create and sell tickets to events as an Organizer, you are subject to our Organizer Terms, which govern fees, payouts, refunds, chargebacks, attendee data, and more in detail. By listing an event, you agree to those terms in addition to these Terms. In summary, as an Organizer you agree to:

  • Provide accurate event information, including date, time, location, and description
  • Obtain all required permits, licenses, and legal authorizations before selling tickets
  • Honor all tickets sold through the Platform
  • Promptly notify attendees and Matter Tickets of any cancellations or material changes
  • Comply with all applicable laws, including those governing public gatherings and tax collection
  • Not collect sensitive attendee information through the Platform without a lawful basis and explicit consent
  • Not list events that are fraudulent, deceptive, or illegal

Organizer payouts are processed via Stripe Connect. You must agree to Stripe's terms of service to receive payouts. We are not liable for delays or failures in payment processing caused by Stripe or your bank.

9. Prohibited conduct

You may not use the Platform for any illegal purpose or in violation of any applicable local, state, national, or international law or regulation. In addition, you may not:

  • Post or transmit content that is unlawful, defamatory, fraudulent, obscene, or inaccurate
  • Impersonate any person, organization, or brand, or falsely claim affiliation with any entity
  • Attempt to gain unauthorized access to another user's account or any part of the Platform
  • Circumvent or interfere with our payment processing, fee structure, or security features
  • Use any automated tool (robot, spider, scraper, or similar) to access, copy, or extract data from the Platform without our express written permission
  • Transmit viruses, malware, or any code designed to disrupt, damage, or interfere with the Platform or any user's device
  • Collect or misuse personal information about other users
  • Sell or transfer your account, or allow another person to use your account
  • Use the Platform to conduct or facilitate any fraudulent transaction

Violations may result in immediate account suspension, termination, removal of content, withholding of funds, and referral to law enforcement where appropriate.

10. Content and licenses

You retain ownership of content you post to the Platform. By posting content, you grant Matter Tickets a non-exclusive, worldwide, royalty-free, sublicensable license to use, display, reproduce, distribute, and promote that content for the purposes of operating and marketing the Platform — for example, featuring events on our homepage, in promotional emails, or on social media. This license ends when you remove the content or close your account, except where content has already been incorporated into published materials.

You represent and warrant that you own or have all necessary rights to the content you post, and that posting it does not infringe any third party's intellectual property, privacy, or other legal rights. We may remove any content that we believe, in our sole discretion, violates these Terms or applicable law, without notice.

Any feedback, suggestions, ideas, or testimonials you share with us are non-confidential and non-proprietary. We may use, publish, and exploit them freely without any obligation or compensation to you.

11. Intellectual property

All Site Content — including the Matter Tickets name, logo, platform design, editorial content, graphics, and underlying software — is the intellectual property of Matter Tickets or its licensors and is protected by applicable copyright, trademark, and other laws. You may not reproduce, modify, distribute, or use any Site Content without our prior written permission.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for its intended purpose in accordance with these Terms. This license does not include the right to copy, reverse-engineer, decompile, disassemble, resell, sublicense, or create derivative works from any part of the Platform.

If you believe that your copyright or other intellectual property rights have been infringed by content on the Platform, please contact us at hello@mattertickets.com with a description of the allegedly infringing content and your ownership claim. We will investigate and remove content found to be infringing in accordance with the Digital Millennium Copyright Act (DMCA) and other applicable law.

12. Third-party services and links

The Platform integrates with or may link to third-party services, including Stripe (payment processing), Resend (email delivery), Supabase (authentication and database), and Google (sign-in). Your use of those services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or practices of any third-party service.

Any links to external websites are provided for convenience only and do not constitute an endorsement. We have no control over and accept no responsibility for the content of any third-party site.

13. Indemnification

You agree to defend, indemnify, and hold harmless Matter Tickets and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or relating to: (a) your use of the Platform; (b) your violation of these Terms or any applicable law; (c) any content you post to the Platform; (d) your events (if you are an Organizer); or (e) any dispute between you and another user. This obligation survives termination of your account. We reserve the right to assume exclusive control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of that claim.

14. Disclaimers

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

We do not warrant the accuracy, completeness, or reliability of any event listing or other content posted by Organizers or third parties. We are not responsible for the conduct, representations, or omissions of any Organizer, attendee, or other user.

We are not responsible for the availability or performance of third-party services such as Stripe, Resend, or Supabase, or for any losses arising from their failures or interruptions.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, MATTER TICKETS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE PLATFORM, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THIS LIMITATION APPLIES REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STATUTE, OR OTHERWISE).

16. Suspension and termination

We may suspend or terminate your access to the Platform at any time, with or without notice, if we believe you have violated these Terms, engaged in conduct that harms other users or the Platform, or if we are required to do so by law or by our payment processor. In less urgent cases, we will attempt to give you notice and an opportunity to remedy the issue before taking action.

You may close your account at any time from your account settings. Closure does not relieve you of any obligations that arose before the closure date, including any outstanding refund obligations if you are an Organizer.

The following sections survive termination of your account: Section 10 (Content and licenses), Section 13 (Indemnification), Section 14 (Disclaimers), Section 15 (Limitation of liability), Section 17 (Dispute resolution and arbitration), and Section 18 (General).

17. Dispute resolution and arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND YOUR RIGHT TO A JURY TRIAL.

Governing law

These Terms are governed by the laws of the State of Alabama, without regard to its conflict of law principles.

Informal resolution first

Before initiating any arbitration, you agree to contact us at hello@mattertickets.com with a written description of the dispute, the relief you are seeking, and your contact information. We will attempt to resolve the dispute informally within 30 days of receiving your notice. Neither party may initiate arbitration until this 30-day period has elapsed without a resolution.

Binding arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms, your use of the Platform, or any transaction facilitated through the Platform — whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory — shall be resolved by final and binding individual arbitration, rather than in court. Arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (for disputes brought by individual users) or Commercial Arbitration Rules (for disputes brought by businesses), which are available at adr.org. The arbitration will be conducted in Jefferson County, Alabama, unless the AAA rules permit a different location or remote hearing.

The arbitrator will have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement. The arbitrator's award will be final and binding and may be entered as a judgment in any court of competent jurisdiction.

For claims of $10,000 or less, you may choose whether arbitration proceeds in person, by telephone, or based on written submissions. For claims over $10,000, the right to a hearing will be determined by the AAA rules. We will pay all AAA filing and administration fees for claims you bring that do not exceed $10,000, provided the claim is not frivolous.

Class action waiver

YOU AND MATTER TICKETS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION OR PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable for any claim, that claim must be litigated in court and severed from any arbitration.

Exceptions

Either party may bring an individual claim in small claims court in Jefferson County, Alabama if the claim qualifies. Either party may also seek emergency injunctive or other equitable relief from a court to prevent irreparable harm pending arbitration, including to protect intellectual property rights. Such a court filing does not waive the right to arbitrate the underlying claim.

Opt-out

If you are a new user, you may opt out of this arbitration agreement by sending written notice to hello@mattertickets.com within 30 days of first creating your account. Your notice must include your name, email address, and a clear statement that you are opting out of arbitration. Opting out does not affect any other provision of these Terms.

18. General

Entire agreement. These Terms, together with our Privacy Policy and, where applicable, our Organizer Terms, constitute the entire agreement between you and Matter Tickets regarding your use of the Platform and supersede all prior understandings or agreements.

Severability. If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

No waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision. A waiver of any breach does not constitute a waiver of any subsequent breach.

Assignment. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign these Terms, in whole or in part, to a successor entity in connection with a merger, acquisition, or sale of assets, without your consent.

Headings. Section headings are for convenience only and have no legal effect.

19. Contact

Questions about these Terms? Email us at hello@mattertickets.com.