How can we help?

How much does Matter Tickets cost?

A breakdown of fees for organizers and ticket buyers.

Do ticket buyers need to create an account?

No — but here's what having one gives them.

Can I edit my event after it's published?

Yes. Here's what you can and can't change once tickets are on sale.

Create your first event

A step-by-step walkthrough for setting up and publishing an event on Matter Tickets.

Checklist before you publish

Everything to review before your event goes live so nothing slips through the cracks.

Preview and test your event page

How to see your event exactly as attendees will before it goes public.

Schedule your event to publish automatically

Set a date and time for your event page to go live without any manual action.

Can I change ticket prices after people have already bought?

Yes — changes apply to future purchases only and don't affect existing orders.

What happens when my event sells out?

How the sold-out state works and what options you have.

Create and manage ticket types

Add multiple ticket tiers, set prices and quantities, and control what buyers see.

Free events and RSVP-only tickets

How to run a free event or collect RSVPs without charging attendees.

Accept donations at checkout

Let attendees donate to your cause or give what they can with flexible-price tickets.

Promo codes and access codes

Create discount codes for early buyers, members, or partners — and hidden access codes for private tickets.

Sell add-ons alongside tickets

Offer merchandise, parking passes, meal selections, or anything else as optional extras at checkout.

Reserve tickets with holds

Hold back a block of tickets for staff, sponsors, or VIPs without removing them from your total capacity.

Enable a waitlist for sold-out events

Capture interest from people who missed out so you can reach them if spots open up.

What's the difference between a buyer and an attendee?

A buyer is who paid. An attendee is who holds the ticket. They're often the same person — but not always.

View and export your attendee list

Find every ticket holder, filter by ticket type or check-in status, and export to CSV.

View and manage orders

Look up individual orders, see buyer details, and track what was purchased.

Do I need special hardware to scan tickets?

No. Any smartphone or tablet with a camera works.

A ticket says it was already scanned — what do I do?

How to handle duplicate entries and what the scanner shows when a ticket has been used.

Check in attendees with QR scanning

Use your phone or tablet to scan tickets at the door — no hardware required.

Give your team scanner access

Share a check-in link with volunteers or staff so they can scan without logging into your account.

When do I get paid?

How and when Stripe sends your ticket revenue to your bank account.

What are the fees?

A plain breakdown of what Matter Tickets charges and how it appears at checkout.

Do I need Stripe for free events?

No. Stripe is only required when you're collecting payment.

Connect Stripe to receive payouts

Link your Stripe account so ticket revenue goes directly to you.

Sales tax settings

Enable sales tax for your event, set a rate, and choose whether to pass it on to buyers or absorb it.

Donate a portion of ticket sales to charity

Choose a charity and a percentage of each ticket sale to give back automatically.

Change your email or password

How to update your login credentials from account settings.

Embed a ticket checkout on your website

Drop a small snippet onto any site so visitors can buy tickets without leaving your page.

Did my payment go through?

How to confirm your purchase and what to do if you're not sure.

Can I transfer my ticket to someone else?

Yes — forward the confirmation email or contact the organizer.

I was charged but didn't get a confirmation email

What to check and who to contact if your payment went through but no ticket arrived.

Find your ticket

Can't find your confirmation email? Here's how to access your ticket.

What is a QR ticket and how do I use it?

How digital tickets work and what to expect at the door.

Refunds and cancellations

How refunds work on Matter Tickets and who to contact if you need one.